Effective Date: 03/05/26
This Messaging Privacy Policy explains how Nuvia Health PLLC ("Nuvia Health," "we," "us," or "our") collects, uses, and protects information related to text (SMS/MMS) messaging. It supplements our Privacy Policy and the SMS & Messaging Terms of Service in our Terms & Conditions.
When you provide your mobile phone number and consent to receive text messages, we collect your mobile number, the content of messages you send to us, and basic delivery information (such as timestamps and delivery status) needed to operate the messaging program.
We use your mobile number and message information only to send and respond to the messages you have consented to receive — including appointment reminders, account notifications, surveys, and other service-related updates — and to provide support when you reply HELP.
We do not sell, rent, or share your mobile phone number or text messaging consent with third parties or affiliates for their marketing or promotional purposes. We share your information only with service providers that help us deliver text messages (such as our messaging platform and carriers), and only to the extent needed to operate the messaging program. These providers are contractually required to protect your information.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
You may opt out of receiving text messages at any time by replying STOP to any message. After you opt out, you will receive a confirmation message and no further messages will be sent unless you re-enroll. For help, reply HELP to any message or call (903) 310-3231.
Message and data rates may apply depending on your mobile carrier and plan. Message frequency varies; appointment reminders are typically 1–3 messages per appointment, and informational updates may be up to 5 messages per month.
We retain mobile number and messaging information only as long as necessary to operate the messaging program and meet our legal and recordkeeping obligations, and we maintain reasonable administrative, technical, and physical safeguards to protect it.
Standard text messages are not a secure or encrypted channel. We limit the health information included in text messages and ask that you not send sensitive or urgent medical information by text. Our handling of protected health information is also governed by our Notice of Privacy Practices.
Consent to receive text messages is not a condition of receiving healthcare services.
We may update this Messaging Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.
Nuvia Health
243 FM 1903 Ste 800
Greenville, TX 75402
Phone: (903) 310-3231