Privacy Policy

Nuvia Health PLLC respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, and protect information submitted through this website and our messaging campaigns in compliance with A2P 10DLC requirements and applicable regulations.

Information collected

We may collect personal and technical information you voluntarily submit through this website, including:

Opt-in data: When you provide consent via our intake form or website signup, we collect your name, phone number and/or email address, and the method of opt-in (e.g., web form, SMS keyword).

Message interactions: Details of your interactions with our messages, such as confirmations, HELP requests, and STOP requests.

Device and usage data: Non-personally identifiable information such as device type, message delivery status, and message interaction frequency.

Use of information

Information is used to respond to inquiries, deliver messages you have opted in to receive (including appointment reminders, surveys, and informational updates), respond to HELP requests and provide support, ensure compliance with STOP requests, improve website functionality, and comply with legal obligations.

Your information is never shared with third parties for marketing purposes.

No PHI through website

This website is not intended for transmission of protected health information (PHI). Patient medical information is governed by our Notice of Privacy Practices provided separately.

Cookies & analytics

We may use cookies or analytics tools to monitor website usage. These do not collect medical information.

Information sharing

We do not sell personal information. Information may be shared only with service providers or as required by law. Opt-in data is never shared with third parties for marketing purposes.

Data security & retention

We implement robust security measures to protect your data from unauthorized access or disclosure. Information is retained only as long as necessary to fulfill the purposes outlined in this policy or as required by law. We use reasonable safeguards but cannot guarantee absolute security.

Children & age eligibility

This website is not intended for children under 13. For messaging campaigns, you must be at least 18 years old (or the age of majority in your jurisdiction) to subscribe. By opting in, you confirm that you meet this age requirement.

Email communications

If you sign up to receive email updates from Nuvia Health, you may receive clinic news, appointment availability announcements, health tips, and other administrative communications. You can unsubscribe at any time by clicking the "unsubscribe" link included in every email.

We do not share, sell, rent, or trade your email address with third parties for marketing purposes.

SMS & messaging communications

If you consent to receive text messages from Nuvia Health, you may receive appointment reminders, scheduling updates, clinic notifications, surveys, and administrative communications related to your care.

Subscriber consent: By opting in via our intake form or website, you agree to receive recurring messages related to the services provided, acknowledge that message and data rates may apply, and confirm that you are at least 18 years old (or the age of majority in your jurisdiction). The opt-in process includes a clear description of the type of messages you will receive, disclosure that message frequency may vary, references to this Privacy Policy and our Terms & Conditions, and confirmation of age eligibility where applicable.

Message frequency: Message frequency may vary depending on the service or program you have opted into. Appointment reminders are typically 1–3 messages per appointment. Informational updates may be up to 5 messages per month. Specific frequency details will be disclosed at the time of opt-in.

Opt-out: You can opt out at any time by replying STOP to any message. Upon opting out, you will receive a confirmation and no further messages will be sent unless you re-opt-in.

Help: For assistance, reply HELP to any message or contact us at (903) 310-3231.

Embedded links: Messages may contain embedded links or phone numbers to direct you to secure resources such as appointment confirmation pages or support contact information. All embedded links comply with security standards to protect your data.

We do not share, sell, rent, or trade your mobile phone number or SMS consent information with third parties for marketing purposes.

A2P 10DLC compliance

Nuvia Health PLLC adheres to A2P 10DLC requirements including: clear disclosure of opt-in details during the intake process (brand name, message frequency, opt-out/HELP information), STOP instructions and confirmation messages upon opting out, HELP information available by texting HELP or contacting our office, privacy assurance that opt-in data is never shared with third parties for marketing purposes, and ensuring all messages identify the brand and include opt-out instructions.

Sample messages

Third-party service providers

We use Mailchimp (The Rocket Science Group LLC), a third-party email and marketing platform, to manage our mailing list and deliver email communications. When you provide your information through our signup form, your name, email address, and phone number may be stored and processed by Mailchimp on our behalf. Mailchimp's privacy practices are governed by their own privacy policy, available at intuit.com/privacy/statement.

We use Healow, a third-party messaging platform, to facilitate two-way text messaging, appointment reminders, and patient communications. Your name, phone number, and message interactions may be processed by Healow on our behalf.

Contact

Nuvia Health
243 FM 1903 Ste 800
Greenville, TX 75402
Phone: (903) 310-3231

Terms & Conditions

This website is provided for general informational purposes only. By using this website, you agree to these Terms & Conditions.

No medical advice

Content on this website is not medical advice and does not create a physician–patient relationship. For emergencies, call 911.

Appointment requests

Submitting a request does not guarantee an appointment. Appointments are confirmed only after direct communication with our office.

Communications

Website communications are not secure and should not be used for sensitive or urgent medical information.

No telemedicine for controlled substances

Controlled substances are not prescribed through this website or via telemedicine.

Intellectual property

All website content is owned by Nuvia Health and may not be used without written permission.

Third-party links

We are not responsible for third-party websites linked from this site.

Limitation of liability

To the fullest extent permitted by law, Nuvia Health is not liable for damages arising from use of this website.

Governing law

These Terms are governed by the laws of the State of Texas.

Email subscription

By providing your email address through our signup form, you agree to receive periodic email communications from Nuvia Health, including clinic updates, appointment availability, and health-related information. You may unsubscribe at any time by clicking the "unsubscribe" link in any email.

Consent to receive email communications is not a condition of receiving healthcare services.

SMS & messaging terms of service

You agree to receive informational messages (such as appointment reminders, account notifications, surveys, and other updates) from Nuvia Health PLLC. By providing your mobile number and consenting to receive text messages, you agree to the following:

Consent: You consent to receive recurring messages related to the services provided. You acknowledge that message and data rates may apply. You confirm that you are at least 18 years old (or the age of majority in your jurisdiction).

Message frequency: Message frequency varies depending on your interactions and service subscription. Appointment reminders are typically 1–3 messages per appointment. Informational updates may be up to 5 messages per month.

Opt-out: You may opt out at any time by replying STOP to any message. Upon opting out, you will receive a confirmation and no further messages will be sent unless you re-opt-in.

Help: For help, reply HELP to any message or call (903) 310-3231.

Embedded links: Messages may contain embedded links or phone numbers directing you to secure resources such as appointment confirmation pages or support information.

Consent to receive text messages is not a condition of receiving healthcare services.

Contact

Nuvia Health
243 FM 1903 Ste 800
Greenville, TX 75402
Phone: (903) 310-3231

Notice of Privacy Practices

This notice describes how medical information about you may be used and disclosed and how you can get access to this information. Please review it carefully.

Our responsibilities

Nuvia Health is required by law to maintain the privacy of your protected health information (PHI), provide you with this Notice of our legal duties and privacy practices, and notify you in the event of a breach of your unsecured PHI.

How we use and disclose your information

We may use and disclose your protected health information for the following purposes:

• Treatment — To provide, coordinate, or manage your medical care
• Payment — To bill and collect payment for the services provided to you
• Healthcare operations — To support the business activities of our practice, including quality improvement, staff training, and compliance
• As required by law
• Public health activities, as authorized by law
• Health oversight activities by agencies authorized to oversee the healthcare system
• Judicial and administrative proceedings, in response to a court order or subpoena
• Law enforcement purposes, as required or permitted by law
• To avert a serious threat to the health or safety of any individual or the public
• Workers' compensation, as authorized by law
• As required for military, national security, or intelligence activities as permitted by law
• To coroners, funeral directors, and for organ donation as permitted by law

Other uses and disclosures of your health information not described above will be made only with your written authorization. You may revoke an authorization at any time by submitting a written request to our office.

Your rights regarding your health information

You have the following rights with respect to your protected health information:

• Right to access. You have the right to inspect and obtain a copy of your health information, including medical and billing records. This does not include psychotherapy notes. Requests must be submitted in writing to our office.
• Right to request amendment. You may request an amendment to your health information if you believe it is incorrect or incomplete, as long as the information is maintained by our practice. Requests must be submitted in writing.
• Right to an accounting of disclosures. You have the right to request a list of certain disclosures of your health information made by this practice, as permitted by law.
• Right to request restrictions. You may request a restriction on the use or disclosure of your health information for treatment, payment, or healthcare operations. You also have the right to restrict disclosure to certain individuals involved in your care, such as family members. We are not required to agree to your request; however, if we do, we are bound by that agreement except when otherwise required by law, in emergencies, or when disclosure is necessary for treatment. If you pay for a service in full out of pocket, you have the right to restrict disclosure of that service to your health plan.
• Right to confidential communications. You may request that we communicate with you about health matters in a particular manner or at a specific location. For example, you may ask that we contact you at home rather than at work. We will accommodate reasonable requests.
• Right to a paper copy of this notice. You have the right to receive a paper copy of this Notice upon request, even if you have agreed to receive it electronically.
• Right to breach notification. You have the right to be notified in the event of a breach of your unsecured protected health information.

Changes to this notice

We reserve the right to change this Notice and make the revised Notice effective for all protected health information we maintain. The current Notice will be available at our office and on our website.

Complaints

You may file a complaint with our office or with the Secretary of the U.S. Department of Health and Human Services if you believe your privacy rights have been violated. We will not retaliate against you for filing a complaint.

To file a complaint with HHS:
U.S. Department of Health and Human Services, Office for Civil Rights
200 Independence Avenue, S.W., Washington, DC 20201
www.hhs.gov/ocr/privacy/hipaa/complaints

Privacy contact

If you have questions about this Notice or wish to exercise any of your rights, please contact:

Nuvia Health · Privacy Officer: Rehan Yazdani
Phone: (903) 310-3231 · 243 FM 1903 Ste 800, Greenville, TX 75402

Messaging Privacy Policy

This Messaging Privacy Policy explains how Nuvia Health PLLC ("Nuvia Health," "we," "us," or "our") collects, uses, and protects information related to text (SMS/MMS) messaging. It supplements our Privacy Policy and the SMS & Messaging Terms of Service in our Terms & Conditions.

Information we collect

When you provide your mobile phone number and consent to receive text messages, we collect your mobile number, the content of messages you send to us, and basic delivery information (such as timestamps and delivery status) needed to operate the messaging program.

How we use your information

We use your mobile number and message information only to send and respond to the messages you have consented to receive — including appointment reminders, account notifications, surveys, and other service-related updates — and to provide support when you reply HELP.

How we share your information

We do not sell, rent, or share your mobile phone number or text messaging consent with third parties or affiliates for their marketing or promotional purposes. We share your information only with service providers that help us deliver text messages (such as our messaging platform and carriers), and only to the extent needed to operate the messaging program. These providers are contractually required to protect your information.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Opt-out

You may opt out of receiving text messages at any time by replying STOP to any message. After you opt out, you will receive a confirmation message and no further messages will be sent unless you re-enroll. For help, reply HELP to any message or call (903) 310-3231.

Message and data rates

Message and data rates may apply depending on your mobile carrier and plan. Message frequency varies; appointment reminders are typically 1–3 messages per appointment, and informational updates may be up to 5 messages per month.

Data retention and security

We retain mobile number and messaging information only as long as necessary to operate the messaging program and meet our legal and recordkeeping obligations, and we maintain reasonable administrative, technical, and physical safeguards to protect it.

Protected health information

Standard text messages are not a secure or encrypted channel. We limit the health information included in text messages and ask that you not send sensitive or urgent medical information by text. Our handling of protected health information is also governed by our Notice of Privacy Practices.

Consent is not a condition of care

Consent to receive text messages is not a condition of receiving healthcare services.

Changes to this policy

We may update this Messaging Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

Contact

Nuvia Health
243 FM 1903 Ste 800
Greenville, TX 75402
Phone: (903) 310-3231